Customer Story- BH14 Boiler Service

This is a photograph of a major boiler service that I carried out for a regular customer who lives Poole; BH14, near Whitecliff.  This man has been coming to us for his boiler services for years and his boiler is proof that getting a regular service is well worth it.    When he called us up, I booked his service for the time and date that he was comfortable with. In this case, it was a week from the call. When I arrived, I went to his boiler and stripped it down to make sure that all the components were functioning properly. I cleaned the parts, making sure that everything was complying with the Gas Safety Regulations including the flue and ventilation.

This newly cleaned boiler is now working perfectly. The whole process took 45 minutes, which caused minimal disruption to our customer. He was working from home and so just carried on as normal. I charged 120£ for this service, which is much less than certain repair services would cost, and definitely less than if he had to install a whole new boiler.   He was happy with the service and I booked him in for another one next year.

Everything you need to Know

How often should I have my boiler serviced

It’s recommended to have your boiler serviced once a year. Annual servicing keeps it running efficiently, helps maintain your manufacturer’s warranty, and ensures it’s safe to operate, particularly important before the winter months.

What are the signs my boiler needs repairing?

Common warning signs include no hot water or heating, unusual noises (banging, whistling, or gurgling), low pressure, leaks around the unit, error codes on the display, or the boiler repeatedly cutting out. If you notice any of these, contact us as soon as possible to avoid a full breakdown.

Is it safe to use my boiler if it's making a strange noise?

Strange noises can indicate issues such as limescale build-up, a failing pump, or trapped air in the system. It’s best not to ignore them. Switch the boiler off and call us. Our engineers can diagnose and fix the problem quickly.

How long does a boiler service take?

A standard boiler service typically takes between 45 minutes and 1 hour. Our engineer will inspect, clean, and test all key components and advise you of any concerns found during the visit.

What happens during a boiler service?

During a boiler service, our Gas Safe engineer will inspect all key components, check for leaks or corrosion, test the flue and combustion, clean internal parts, and verify that safety controls are working correctly. You will receive a report on the condition of your boiler at the end of the visit.

What are the signs my boiler needs repairing?

Common warning signs include no hot water or heating, unusual noises such as banging, whistling, or gurgling, low pressure, leaks around the unit, error codes on the display, or the boiler repeatedly cutting out. If you notice any of these, contact us as soon as possible to avoid a full breakdown.

 

Can you repair my boiler on the same visit as the diagnosis?

In many cases, yes. Our engineers carry a range of common spare parts and tools, meaning faults can often be diagnosed and resolved in a single visit. If a specific part needs to be ordered, we will let you know and arrange a follow-up as quickly as possible.

 

Will servicing my boiler reduce my energy bills?

Yes. A well-maintained boiler runs more efficiently, which means it uses less fuel to heat your home. Regular servicing can help reduce energy waste, lower your bills, and extend the overall lifespan of your system.

Get In Touch

If you need a boiler service or urgent repair in Bournemouth or Poole, our Gas Safe engineers are ready to help. Fill in the form below or call us directly to arrange a visit.

Two Senior Heating Services engineers standing in front of a dual boiler installation in Bournemouth
Need help? Call us now!

07900 930999