Last week, a customer from Bournemouth on Roslin Road (BH3), called up as they were having issues with their boiler. They were unsure if it was a boiler repair or boiler installation that they needed. On the phone, she informed me that they were experiencing a rumbling and whistling sound from their boiler. I asked if it sounded like the noise that a kettle makes and she said that it did. I knew from this that their boiler was kettling and this was what was causing the issues.
Customer story, Boiler repair in Bournemouth BH3
I explained that the water inside your boiler should not reach boiling point. It starts to boil if the water passes through the flame too slowly. This is caused by a blockage in the pipework. You will hear the result of this when the boiler starts to make sounds that are similar to a kettle boiling. We booked her boiler repair service for the next day.
When I arrived to inspect the boiler, I knew that there was a build-up of sludge blocking the system and raising the temperature of the water inside. This is most likely caused by a build-up of magnetite – an iron-based chemical that wears off the insides of radiators. To fix the issue, I took apart the heat exchanger and cleaned it to clear the blockage. The water then started to flow freely through the pipes and stay at the optimum temperature.
Everything you need to Know
How often should I have my boiler serviced
It’s recommended to have your boiler serviced once a year. Annual servicing keeps it running efficiently, helps maintain your manufacturer’s warranty, and ensures it’s safe to operate, particularly important before the winter months.
What are the signs my boiler needs repairing?
Common warning signs include no hot water or heating, unusual noises (banging, whistling, or gurgling), low pressure, leaks around the unit, error codes on the display, or the boiler repeatedly cutting out. If you notice any of these, contact us as soon as possible to avoid a full breakdown.
Is it safe to use my boiler if it's making a strange noise?
Strange noises can indicate issues such as limescale build-up, a failing pump, or trapped air in the system. It’s best not to ignore them. Switch the boiler off and call us. Our engineers can diagnose and fix the problem quickly.
How long does a boiler service take?
A standard boiler service typically takes between 45 minutes and 1 hour. Our engineer will inspect, clean, and test all key components and advise you of any concerns found during the visit.
What happens during a boiler service?
During a boiler service, our Gas Safe engineer will inspect all key components, check for leaks or corrosion, test the flue and combustion, clean internal parts, and verify that safety controls are working correctly. You will receive a report on the condition of your boiler at the end of the visit.
What are the signs my boiler needs repairing?
Common warning signs include no hot water or heating, unusual noises such as banging, whistling, or gurgling, low pressure, leaks around the unit, error codes on the display, or the boiler repeatedly cutting out. If you notice any of these, contact us as soon as possible to avoid a full breakdown.
Can you repair my boiler on the same visit as the diagnosis?
In many cases, yes. Our engineers carry a range of common spare parts and tools, meaning faults can often be diagnosed and resolved in a single visit. If a specific part needs to be ordered, we will let you know and arrange a follow-up as quickly as possible.
Will servicing my boiler reduce my energy bills?
Yes. A well-maintained boiler runs more efficiently, which means it uses less fuel to heat your home. Regular servicing can help reduce energy waste, lower your bills, and extend the overall lifespan of your system.
Get In Touch
If you need a boiler service or urgent repair in Bournemouth or Poole, our Gas Safe engineers are ready to help. Fill in the form below or call us directly to arrange a visit.
07900 930999